Firmware Update Breaks Camera and Photographer Gets Asked $700 for a Fix… and a Fujifilm Bug Reports Article
The Flawed Firmware
A firmware update was released, and after some users installed it, they noticed the firmware was flawed and the camera is now buggy. So far, nothing new. This just happens.
But when one of these photographers contacted customer service, the representatives acknowledged that the issue could have been potentially caused by the firmware update. Despite this, they are asking customers to send in their cameras for repairs, which will cost (at least) $700.
That’s a shame and should not happen.
And luckily it does not happen to Fujifilm shooters, because this is what happened to a Sony shooter, whose Sony FX3 got apparently broken by firmware 5.00 (see video below).
The video made by Camera Nerds Media runs you through this unreal experience (including recorded calls with customer service).
Camera Nerds Media also went on various Sony forums and he saw that many other FX3 users got the same issue with firmware 5.00. He ends up saying:
I don’t think users should be responsible for faulty firmware updates. That is crazy. […] Now my camera does not work and I lost lots of functionality and I am required to pay for that.
[…]I posted about this on a bunch of Sony Forums, and the overall theme is that nobody updates the firmware on their Sony cameras because it is historically unreliable and a lot of problems can happen”
To be clear: Camera Nerds Media is a Sony shooter and not a secret agent paid by Fujifilm or Canon or whoever to trashtalk Sony.
Sh*t Happens
Why this intro?
Well, it’s simple: we are used to look at our own garden (the Fujifilm world) and we rightfully moan when something goes wrong there.
For example when a firmware in April made Autofocus worst. Of course we did report about it on FujiRumors and said this is very annoying and Fujifilm released a bug fix firmware in June which certainly vastly improves things, but still is not on par with the situation before the faulty firmware as we reported here.
But here is the thing: we are so focused on our own world, that we don’t see what’s going on elsewhere.
The Sony issue we reported about today is just one of many. I saw posts with freezes on Sony camera and users have to remove the battery to make the camera work again.
The Canon R series “Err. 70 unable to shoot” freeze and lock-up issue is apparently so popular that it even got its own meme.
So yes, it’s good to moan, when something goes wrong in the Fujifilm world. But we should be at least aware that modern cameras are high tech computers with lots of complicated coding inside, and that every brand stumbles on that. That’s just normal.
What really matters is how brands react to those issues.
Fujifilm releases free firmware updates to fix errors, whereas in the story we shared today, we can see that this is not always the case with Sony cameras.
Fujifilm Bug Reports
But let’s go back to our little Fujifilm garden.
When I posted the article about a rare bug that drives me nuts, other fellow Fujifilm X shooters wrote me with their own bug reports.
And because I pay full price for my gear and have no connections to Fujifilm, I can freely report about those bugs here on FujiRumors, in the hope Fujifilm Japan will read this (they will), and possibly even release a fix in the near future (of course for free ;) ).
If you have your own bugs to report about, feel free to drop it in the comments.
by Michele – The Cause of the Freeze
I have the GFX 100S II and it happened to me it froze too a couple of times in the past month and yesterday I found when it happens:
Using the camera in portrait mode, but turning it 90 clockwise, not counter clockwise (as natural it is)
I know it happened in other models like the GFX 100 II, do you know if that bug has been resolved?
UPDATE: I took the camera to the store where I bought it and the seller said he would contact the Fuji rep about that. Then he sent the camera to be repaired. It Looks like there is an electronic problem, that is what he said to me a few days later. Hopefully the camera will be back soon.
by Cipulot – The Disappearing Indicators
I am sharing with you a pretty interesting thing that is happening with my X100VI with the latest 1.11 fw.
In particular, out of nowhere, in the OVF mode, the indicators stopped being shown even if I had them selected in the settings (video below).
Funnily enough, though, if I enable large indicators, they still do not show up, but if I half-press the shutter, they pop up and then go away as soon as I take a shot/release it.
I tried disabling them, re-enabling, power cycle, and even removing the battery, but the issue persists.
I forgot to mention that even when pressing the DISP BACK button multiple times, the issue persists, even tho that should fix it usually.
UPDATE: As a last effort I reinitialized the camera and it went back to working order. [if you encounter this issue too, reset your camera]
by Alan – the Silent Focus Priority Override in AF-MF
Your July 10, 2024 post entitled “This (Rare) Fujifilm Bug Drives Me Nuts…” got me thinking about the one Fujifilm bug that most bothers me. Actually, mine is more than a bug… because mine interacts with a known Fujifilm autofocus issue that can produce more out-of-focus images than expected. Combined, the bug and issue have the potential to badly effect the AF experience of users and, I expect, reviewers.
The Bug: With AF+MF* enabled, the camera will, without warning, override FOCUS/RELEASE PRIORITY** if it has been set to FOCUS.
Always, the camera will tacitly be in RELEASE mode if AF+MF* is enabled (Fujifilm acknowledges this, see attached screen shot from page 158 of the Fujifilm X-T5 Owner’s Manual).
Potential Bug Remedy: At the very least, Fuji should grey-out the RELEASE/FOCUS PRIORITY menu option when AF+MF is enabled.
The Issue and its Importance: The potential advantage of AF+MF* is paradoxically counterbalanced by the potential disadvantage of RELEASE PRIORITY**.
Fujifilm’s competitors allow their users to manually fine tune autofocus (with focus aids such as peaking and magnification), while maintaining control of when the shutter will release in AF-C or AF-S modes (ie, with or without autofocus confirmation/acquisition).
For example, if AF-C loses a bird amongst leaves, manual override will be necessary to regain focus. The rest of the time, when manual override isn’t necessary, the camera should be allowed to acquire focus before releasing shutter, should the user so desire.
Please feel free to post my note on FujiRumors if you think that it would be of interest.
* XT-5: MENU > AF/MF SETTINGS > AF+MF = “OFF
** XT-5: MENU > AF/MF SETTINGS > RELEASE/FOCUS PRIORITY