Customer Service Compared: Fujifilm keeps up with Canon, Sony is Worst – How Good is the Fuji Service in Your Country? (POLL)

Tony Northrup investigated in a poll, which camera service is the best. The results:

  1. Olympus: 90.5% satisfaction
  2. Canon: 84.6% satisfaction
  3. Fujifilm: 84.6% satisfaction
  4. Nikon: 80.5% satisfaction
  5. Sony: 70.6% satisfaction

Speaking of Fujifilm service…

I am curious to know how satisfied you are with the service in your country.

According to feedback I got so far, I have the impression that the service in UK is probably the best in the Fujifilm world. But I also hear stories that are pretty frustrating coming from other countries.

In order to let Fujifilm know, I decided to launch a poll, which might help them to see, where there is still room for improvement.

Of course I can’t include all countries, so I will select the top 10 countries amongst FujiRumors readers.

NOTE: I have just been informed that Fuji professional service (FPS) has been launched also in Australia. Register here

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Commlite CM-EF-FX Firmware Update 1.21 released

Commlite CM-EF-FX Smart AF Adapter firmware update version 1.21 has just been released.

  • Bug Fix: Fixed blackout and improved stability when using X-H1, X-T3 and X-T30
  • Operation stabilization and focus accuracy have been improved for some sigma lenses

Download links:

Amazon Purchase Link:

List of smart adapters available for Fujifilm X mount

Fujifilm X-H2, X-T4 and X-Pro3 with Samsung Pixel Merge Technology for Variable Megapixel Sensor

Fujifilm & Samsung

Back in 2018 Samsung and Fujifilm officially announced the development of a new CMOS image sensor technology for enhanced light sensitivity and color fidelity, called ISOCELL+ sensor (full report here).

This sensor structure also allows for the revolutionary “pixel merge technology“, already used in the Samsung Galaxy A7

This is how it works on the Samsung Galaxy A7: the 24 megapixel sensor can, for better low light image quality, combine 4 pixels into 1 pixel and end up with 6 MP files (via samsung.com).

The hot rumor today is:

Samsung will provide Fujifilm with APS-C and Medium Format pixel merge technology sensors.

The rumor is of a 36 megapixel APS-C sensor, that could be switched to 9, 18 or 27 megapixel according to your needs. You will also be able to switch between Bayer and X-Trans layout. Last but not least, the pixels will also be able to flip by 180° into black & white mode.

The source told me, this technology will be ready for the Fujifilm X-H2, Fujifilm X-T4 and Fujifilm X-Pro3, followed by a 150 megapixel medium format Fujfilm GFX 150.

This “universal all-in-one” sensor is Fujifilm’s answer to customers’ often impossible desires: one sensor, to satisfy them all!

But Fujifilm’s mission to deliver what we really desire and need does not stop here!

According to our source, the next step is the use of Vibranium from Wakanda for lens development, which should allow for a fully optically corrected XF 8-600mm f/0.85 pancake lens for less than $500.

It looks like our constant complaints finally pushed Fujifilm to re-invent the laws of physics.

This digital photography revolution starts today, with this rumor, on this special, very special day, that I will mark in my calendar… and you should do the same :).

stay tuned on FujiRuomors… not only April 1 ;)

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Fujifilm Factory Visit: Manufacturing Fujinon XF Lenses and Fujifilm X/GFX Cameras

Pixel Village visited the Fujifilm factory in Japan. Above you can see the video, which I will let you start at minute 2:30 (the moment they enter the factory). Here are some info we get from the video:

  • 70 Fujifilm GFX 50R are assembled in an 8 hour shift
  • the leather fixing on the Fujifilm X-H1 took the Japanese worker 1 minute and 50 seconds
  • you see the red badge XF lens assembly line and manual lens elements alignment
  • some stuff was not permitted to be filmed, such as robots putting lens mounts together
  • they were surprised how much technology, work and passion is behind something that we take for granted
  • at the end Fujifilm asked in a feedback session what they could improve in their quality standards, but it would be like if the sun would ask how to make light

Down below you can see some screenshots from the video.

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